Questions
Frequently Asked Questions
Answers to the questions we hear most. Don't see yours? Reach out and ask us directly.
What areas do you service?+
We're based in Richmond, VA and serve facilities throughout the greater Richmond metro area, including Henrico, Chesterfield, and Hanover counties. See our Service Areas page for the full list, or contact us to confirm coverage for your location.
What types of facilities do you clean?+
We work with medical facilities, corporate offices, retail spaces, schools, and other commercial properties. Visit our Services page for the full list.
Are you licensed and insured?+
Yes. Cleaning Medics carries general liability insurance, and documentation is available upon request.
Do you provide your own cleaning supplies and equipment?+
Yes, we bring our own supplies and equipment to every job, including eco-friendly product options on request.
Can you clean outside of business hours?+
Yes. We regularly schedule cleaning during evenings, overnight, and weekends so service doesn't disrupt your operations.
Do you offer one-time cleanings, or only ongoing contracts?+
Both. We offer recurring janitorial contracts as well as one-time deep cleans, post-construction cleanup, and emergency service.
How do I get a quote?+
Call us, email us, or fill out our contact form. We'll follow up to schedule a free walkthrough and put together a custom quote.
How do you handle sensitive environments like medical offices?+
Our team follows healthcare-grade cleaning and disinfection protocols, including high-touch point disinfection and terminal cleaning procedures, to support the infection-control standards medical facilities require.
What if I'm not satisfied with a cleaning?+
Let us know. We stand behind our work and will address any concerns promptly.